T V O Tourism welcomes all of you. We urge our clients and visitors to read the Terms of Use carefully before using www.tvotourism.com and its services. If you visit our website or you handover your documents to us, you unconditionally acknowledge your undertaking to these Terms of Use and agree not to breach any statement of the Terms of Use or Privacy Policy. www.tvotourism.com is backed by statements of Terms of Use and Privacy Policy. By using the website, you agree to both the statements of Terms of Use and Privacy Policy. In case you do not accept any of the statements of the Privacy Policy or Terms of Use, reach us at contact@tvotourism.com. In case you fail to comply with any of these statements, legal action shall be initiated from our end, and limited access will be granted to use the website. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

www.tvotourism.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Refund Policy

If you wish to cancel the visa the refund will be entitled in cases-

• Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
• As soon as you make the payment at www.tvotourism.com, we will commence the processing of an order immediately. (NOTE: Refund can be possible in the case wherein your application is not processed or not submitted to the immigration for further approval.)
• Any cancellation related to insurance shall not be entertained after the order is being processed/policy document published basis your consent
• No refund shall be processed once your application is approved by the UAE Visa issuing authority (i.e. Visa is Posted), you must comply in accordance with the policy.
• After we process your application within 24 hours, which is not yet accepted by the immigration department or is not yet paid at the immigration, there shall be a standard deduction charge of $70.00 if you wish to withdraw the application
• If you wish to cancel the visa application after 24 hours, then we will refund the 50% visa fees only (after the deduction of service fees and bank charges).
• If you wish to cancel the visa application after 24 hours but we have forward it to the Embassy, then no fees will be refunded.
• Any visa which is approved, and an applicant wishes to cancel this one there is a cancellation fee to be paid to the immigration department and for getting it cancelled we charge a service fee of $100.00.
• Additional services including RT-PCR, Insurance and Airport transfers are rendered by third party vendors and are all prepaid services. In case of refund there shall be a standard deduction or there can be a possible chance of no refund depending upon the service provider T&C.
• Refund shall not be processed in case of rejection, where in you have already applied in govt system from some other service provider/travel agency alternatively or in advance.
• Due to Covid-19 pandemic across the globe. There have been instances wherein immigration doesn't approve e-visa or cancel the approved e-visa for a particular national without prior notification. Therefore, no refund shall be entertained by tvotourism.com on such cases with effect from February 1, 2020 till the further notice.
• In any case, services fees(26 USD), express service fees(200 USD) and the transaction charges are non-refundable.
• In case of cancellation/Rejection of visa application by the embassy, no fees will be refunded.
• If the embassy needs additional documents and you have not provided, due to which visa application is rejected than also fees will not be refunded.

You may cancel the visa application by contacting us on our service line or you can also reach us through mail. tvotourism does not refund the 40 days old payments made by credit card under any circumstances.

Insurance Policy

When applying for a visa for your travel the following points regarding the insurance is to be kept in mind

• Applying for a travel insurance before applying for a travel visa will be absolutely necessary.
• The payment of the travel insurance can be done after the visa has been approved.
• Only after the payment of the travel insurance in full will you receive the approved visa along with the insurance.
• The price of insurance may vary from person to person and liable to change with other conditions hereby not mentioned.
• You will also not be eligible for a refund of the insurance fees once the insurance has been applied for and you want to cancel it due to change of plans.
• Only those travel insurances will be acceptable that has been approved by the UAE government and no other insurances applied from any private agencies or foreign companies will note be acceptable.
• All the travel insurances applied for must follow all the COVID 19 guidelines as give through the UN. Once you apply for an insurance through us, there is no need to apply for another one through either the airlines or a private agency.
• No booking of visas will be forwarded without having a travel insurance applied for.

Fees

Fee and related charges are always unpredictable as they are dependent on unwarned updates by the embassies and local authorities—similarly, documents required and requirements of application form change without notice. Embassies request additional documents and may charge for the same at their discretion. The processing time also fluctuates according to the norms of the embassies. The facts and figures mentioned on www.tvotourism.com are near to accurate as we understand the fluctuations of the embassies worldwide. In no such scenario tvotourism.com is responsible for delays, cancellations, insufficient documentation or processing time. The Pricing of the Tickets may vary from Event to Event. The customer has to visit the website when required for the latest pricing. We accept payments online using Visa and MasterCard credit/debit cards in AED.

Processing Time

Processing time shown in visa under tvotourism are approximate and based on Embassy/Consulates processing times under normal circumstances. Processing time should be calculated after submitting the documents to Embassy/Consulate. The Embassy/Consulate may delay the processing time due to the request for additional documents, local holidays or festivals that occurred between the processing of visas without any further explanation. tvotourism shall not be responsible for any denial, cancellation or financial losses due to delay in processing from Embassy. No service fees, embassy fees, shipping charges or any other portion of visa fees will be refunded due to delay or denial of service.

Shipping

tvotourism uses Blue Dart/DHL for all its shipping needs. You agree to use all the shipping services provided by tvotourism. Sometimes documents may get damaged tvotourism is not responsible for any damage, loss of documents during shipping. tvotourism does not guarantee any claims on shipping services provided by companies. tvotourism is not responsible for any mistakes done by shipping companies to provide documents not on time or if the quality is poor.

Service Description

tvotourism tries to provide accurate data on the website. However, any changes in fees, documents or processing times done by Consulate than tvotourism cannot guarantee accurate data or information will be available always on the website. You will not hold tvotourism responsible for not providing accurate data or information on the website.

Service

Any information provided on this website are subject to change without prior information. tvotourism can request you additional documents that are not provided any application form if Embassy/Consulates request them to provide. tvotourism shall not be responsible for the denial of any visa from Consulates and cannot provide you the reason for the denial of visa. Processing time of visas are approximate based on normal circumstances, it may be delay also based on any festivals or local holidays came during visa processing. tvotourism shall not be responsible for any delay of visa processing by the Embassy/Consulate.

Communications

By using this website, you give tvotourism full permission to contact you via email, phone or any other electronic or non-electronic modes of communication.

Security

By submitting the forms, you agree that the information provided by you is true and accurate. You also agree that any changes are done in your profile by using User ID and password, whether done by you or not tvotourism, is not responsible. By using this site, you agree that you are responsible for maintaining the confidentiality of your User ID and password and if anyone tries to access your account without your permission then you agree to notify us immediately.

Payments

While making payments, you will be required to submit your debit card or credit card details. The moment you initiate a transaction, you will receive a notification from your local bank. As soon as you complete your transaction, you will receive confirmation of the payment in your email from us. Along with this, you will receive an application number for your online visa application. This will confirm your commitment with us for the service against which you have paid, and the service will be initiated at once.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

Merchant takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, www.tvotourism.com cannot guarantee the security of any information that is disclosed online. The merchant is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

Age Limit

Customer using the website who are Minors / under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

Intellectual Property

This site including all information, source codes, images, data, software, database, functionality, graphics, website design are solely owned and controlled by us. All the source codes, Html designs, website designs, images, logo, data, etc cannot be copied, reproduced, sketched, painted, uploaded, modified, republished, transmitted, translated without our prior permission. The content and all the trademarks provided on this site are "AS-IS" information and are for personal use only.

Prohibited Activities

You may not access or use this site for any other purpose other than that for which we make this site available.As a user, you agree not to-

• Use this site to advertise for your use or to offer the services that are available on this site.
• Engaged in unauthorized framing or linking to the site.
• The trick, defraud or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
• Delete the copyright or any other exclusive right notice from other contents.
• Use the site in a manner inconsistent with any applicable laws or regulations.

Links

tvotourism contains links to third party websites. These links are only provided for informational resources and we are not responsible for the content or any accuracy of data of third-party websites linked to us.

Disclaimer

All use by you on this website is at your own risk. Any damages or inability to use our services or products is on your responsibility and tvotourism is not responsible for any of your actions. All the downloading of visa and uploading the files are done at your own risk and you agree that tvotourism and employees working in that company are not liable to any damages done by your inability to use this website.

This website contains data "AS IS" to all the users. tvotourism does not make guarantee or representations of any kind concerning information, requirements, restrictions, quality, content, theme, style, provided directly or through any third party website to this website.

Restrictions On Use

This website is intended to use by adult individuals over 18 years of age. You may not use this site for any reason other than its intended purpose. You also agree that if you submit any information or content than you agree not to post, transmit any virus or other harmful components that violates the copyright or intellectual property of any person or entity.